Mateline X is an app provided by Huawei Technologies Co., Ltd. and its global affiliates (hereinafter collectively referred to as "Huawei", "we", "us", or "our"), offering applications (or services) that enables you to access Huawei O&M cloud services (hereinafter referred to as "OWS", "this Application", and "this service"). We understand the importance of your privacy and are fully committed to protecting it. This Privacy Statement (hereinafter referred to as "this Statement") applies to Huawei websites, applications, products, and services that display or link to this Statement. Please read and understand this Statement carefully before submitting any personal data to us.
This Statement describes:
1. What Data Do We Collect About You
2. How Do We Use Your Data
3. How We Use Cookies and Similar Technologies
4. How Long Do We Store Your Data
5. How Do We Share Your Data
6. What Are Your Rights and Options
7. How to Contact Us
8. How Do We Update this Statement
In the Mateline X services, we shall collect and use your personal data only for the purposes stated in this Statement. Personal data refers to any data that enables us to identify you as a user.
We will collect and process the following data:
To provide you with the service, Mateline X requires permission to internet access and the following OS permissions: obtaining network status, media library, photos, camera, microphone, and location.
You can manage Mateline X permissions from system settings.
In order to provide you with the Mateline X services and fulfill our contractual obligations, Huawei will process and use your personal data for offering applications (or services) that provide O&M services, such as WO processing.
When using our services, we will process the necessary information to provide the services and fulfill our contractual obligations.
To allow for login, authentication, and user management, we will collect your user account, W3 account, Uniportal account, password and device identifiers (UUID) when you use this service. Your password is used solely for authentication and is not stored. This information is transmitted securely via encryption. We will retain your personal data for 90 days after you stop using this service; afterward, it will be deleted. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To contact users for O&M services such as WO processing, we will collect your name, phone number, email address, and account avatar when this feature is used. This information is transmitted securely via encryption. We will retain your personal data for 90 days after you stop using this service; afterward, it will be deleted. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To perform EHS safety check on engineering installation photos during field service operations, we will collect photos of your workwear when this feature is used. These photos are transmitted securely via encryption. We will retain your personal data for 90 days after you stop using this service; afterward, it will be deleted. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To provide digital fuel management for field service processing, we will collect the license plate numbers of fuel tankers and fuel purchase invoice information when you use this feature. This information is transmitted securely via encryption. Your personal data will be retained until the tenant is brought offline upon expiration. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To conduct internal audit, data analysis, and research, and to improve products and services, we will collect your IP address, audit logs, and login logs when you use this feature. The collected information will be transmitted securely via encryption. Your personal data will be retained for 365 days. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To troubleshoot and locate problems, provide technical support, fulfill legal obligations, ensure the reliable, secure, and stable running of products and services, and optimize products and services, we will collect the screenshots of issues, issue description, app logs, OS type, OS version, device type, device memory, and app version when you use this feature. The collected information will be transmitted securely via encryptionm, Your personal data will be retained until the tenant is brought offline upon expiration. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To protect the app's security, we will collect the information about whether the device has been jailbroken. Personal data will not be stored. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To provide map-related features such as location services, navigation, route planning, and address search, we will collect your precise location information for WO processing with your prior separate consent. When you use this feature, we may also collect precise and approximate location data. The personal data will not be stored. To disable this service, you can go to Me > Settings and turn off Share location or turning off Location. For instructions on disabling permission, see the end of this chapter.
To display FME locations, perform attendance clock-in/out, and implement geo-fencing on the GIS map during field management, we will collect your precise location information after obtaining your separate consent (disabled by default). The default collection interval is 5 minutes and can be reduced to a minimum of 1 minute. When the app runs in the background, location information will continue to be collected to meet service requirements. This data is transmitted securely via encryption. Your personal data will be retained until the tenant is brought offline upon expiration. To disable this service, you can go to Me > Settings and turn off Share location or turning off Location.For instructions on disabling permission, see the end of this chapter.
When you use our services, with your consent, we will provide you with the following services through Mateline X and process related information:
To allow for login, authentication, and user management, we will collect your user account, password and device identifiers (UUID) when you use this service. Your password is used solely for authentication and is not stored. This information is transmitted securely via encryption. We will retain your personal data for 90 days after you stop using this service; afterward, it will be deleted. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To contact users for O&M services such as WO processing, we will collect your name, phone number, email address, and account avatar when this feature is used. This information is transmitted securely via encryption. We will retain your personal data for 90 days after you stop using this service; afterward, it will be deleted. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To perform EHS safety check on engineering installation photos during field service operations, we will collect photos of your workwear when this feature is used. These photos are transmitted securely via encryption. We will retain your personal data for 90 days after you stop using this service; afterward, it will be deleted. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To provide digital fuel management for field service processing, we will collect the license plate numbers of fuel tankers and fuel purchase invoice information when you use this feature. This information is transmitted securely via encryption. Your personal data will be retained until the tenant is brought offline upon expiration. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To conduct internal audit, data analysis, and research, and to improve products and services, we will collect your IP address, audit logs, and login logs when you use this feature. The collected information will be transmitted securely via encryption. Your personal data will be retained for 365 days. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To troubleshoot and locate problems, provide technical support, fulfill legal obligations, ensure the reliable, secure, and stable running of products and services, and optimize products and services, we will collect the screenshots of issues, issue description, app logs, OS type, OS version, device type, device memory, and app version when you use this feature. The collected information will be transmitted securely via encryptionm, Your personal data will be retained until the tenant is brought offline upon expiration. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To protect the app's security, we will collect the information about whether the device has been jailbroken. Personal data will not be stored. This service is essential for the app's functionality, and failing to access this information may impact your use of related services.
To provide map-related features such as location services, navigation, route planning, and address search, we will collect your precise location information for WO processing with your prior separate consent. When you use this feature, we may also collect precise and approximate location data. The personal data will not be stored. To disable this service, you can go to Me > Settings and turn off Share location or turning off Location. For instructions on disabling permission, see the end of this chapter.
To display FME locations, perform attendance clock-in/out, and implement geo-fencing on the GIS map during field management, we will collect your precise location information after obtaining your separate consent (disabled by default). The default collection interval is 5 minutes and can be reduced to a minimum of 1 minute. When the app runs in the background, location information will continue to be collected to meet service requirements. This data is transmitted securely via encryption. Your personal data will be retained until the tenant is brought offline upon expiration. To disable this service, you can go to Me > Settings and turn off Share location or turning off Location.For instructions on disabling permission, see the end of this chapter.
In addition, you can grant or revoke your authorization by changing the settings of your mobile device.
iOS:
(1) Open "Settings" and tap "Apps";
(2) Find "Mateline X";
(3) Modify or disable the related permissions (such as Camera and Location).
To ensure the proper functioning of our website, we may sometimes place a small piece of data known as a cookie on your computer or mobile device. A cookie is a text file stored by a web server on a computer or mobile device. The content of a cookie can be retrieved and read only by the server that creates the cookie. Each cookie is unique to your web browser or mobile application. Cookies usually contain identifiers, site names, and some numbers and characters. Cookies allow websites to store data such as user preferences or items in a user's shopping cart.
Like many other websites and Internet service providers, we use cookies to enhance user experience. Cookies allow websites to remember your single visit (using session cookies) or multiple visits (using permanent cookies). Cookies also allow websites to save settings such as the language, font size, and other browsing preferences on your computer or mobile device. This means a user does not need to reset preferences for every visit. Without cookies, a website would view each visit as a new user, resulting in the user being logged out if they are redirected to another page. Huawei only uses cookies for purposes outlined in this Statement. You can manage or delete cookies based on your preferences. For more information, visit AboutCookies.org. You can clear all cookies stored on your computer, and most web browsers allow you to block cookies. However, this would require adjusting your user settings every time you visit our website. To learn how to manage cookie settings for your browser, please visit the following links:
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We will retain your personal data for no longer than is necessary for the purposes defined in this Statement. For details, please refer to the chapter 1.
Once the retention period expires, we will delete or anonymize your personal data, unless otherwise required by laws or regulations.
As a global company, your personal data collected by Huawei may be processed or accessed in the country/region where you use our products and services or in other countries/regions where Huawei or its affiliates, subsidiaries, service providers or business partners have a presence. These jurisdictions may have different data protection laws. Currently, your personal data is stored on the server deployed in Ireland. In this case, Huawei will take measures to ensure that data is processed as required by this Statement and applicable laws, which includes when transferring the data subject’s personal data from the EU to a country or region which has not yet been acknowledged by the EU Commission as having an adequate level of data protection, we may use a variety of legal mechanisms, such as signing standard contractual clauses approved by the EU Commission, obtaining the consent to the cross-border transfer of a data subject in the EU, or implementing security measures like anonymizing personal data before cross-border data transfer. You can click here to obtain a copy of the EU’s standard contractual clauses.
We will not disclose your personal data to third parties.
You have the following data subject rights and options regarding your personal data:
If you wish to exercise any of the above rights, please click here to provide your feedback. We generally do not charge for reasonable requests; however, we may incur fees for repeated or excessive requests exceeding reasonable limits.
For security reasons, we may require a written request from you. We will verify your identity according to local laws. We may reject the request if we have reasonable grounds to believe it is fraudulent, impractical, or could compromise others' privacy.
To keep your data up to date and accurate, you can update it by: Clicking the avatar in the upper right corner >Clicking the modification icon to edit your basic information.
To exercise any of the above rights, please click here to submit your request. We generally do not charge for reasonable requests; however, we may incur fees for repeated or excessive requests exceeding reasonable limits.
For security reasons, we may require a written request from you. We will verify your identity according to local laws. We may reject the request if we have reasonable grounds to believe it is fraudulent, impractical, or could compromise others' privacy.
As required by law, you can revoke your consent to our processing of your personal data at any time (Click on profile picture > About > User Agreement and Privacy Statement). Revoking your consent does not affect the legality or validity of prior data processing based on your consent, nor does it impact data processing based on other legal grounds.
To exercise any of the above rights, please click here to submit your request. We generally do not charge for reasonable requests; however, we may incur fees for repeated or excessive requests exceeding reasonable limits.
We will contact you to verify your identity to proceed with your request.
You have the right to restrict the processing of your data in the following circumstances:
For other requests related to the restriction of data processing, please contact us. When making the request, please specify the scope and the grounds for the request and provide us with the email address or mobile phone number that you used to log in to your HUAWEI ID.
We will contact you to verify your identity in order to proceed with your request.
If you need to exercise your privacy rights, lodge a complaint, or consult with our Data Protection Officer (DPO) about privacy protection, please visit the Privacy Questions page.
When Huawei processes your personal data in accordance with this Statement, the Huawei entity that responds to your request, contacts you, provides you with products or services, and has signed or will sign a contract with you is the controller of your personal data. To view the contact information of Huawei entities, visit https://www.huawei.com/en/contact-us?tab=Offices.
If you believe that we are not processing your personal data in accordance with this Statement or the applicable data protection laws, you can lodge a complaint with the data protection authority in your country/region.
We encourage you to regularly check for the latest version of this Statement in the app settings as we may update it from time to time. In the event of material changes to this Statement, we will notify you by means of notification dialogs and so on, depending on the nature of the change.
Last updated: April 1, 2026